Overview of Our Privacy Practice

Your privacy is important to us. This Privacy Statement explains how YOUR IT Expert a division of NewGen IT Solutions and Services Pvt. Ltd. (“NewGen IT / YOUR IT Expert, “we” or “our”) and our affiliated companies (unless they have published their own privacy statement), collects, processes, uses, protects, and shares your personal information as well as your privacy rights under certain privacy laws.

Information We Collect About You

We collect your personal information directly from you through your interactions, use, and experiences with our website, products, and services. We also obtain your information indirectly from our Business Partners and third-party sources. For more information about the types and sources of information we collect about you refer to: Information We Collect About You.

How We Use and Share Your Information

We use your personal information to provide you with our products and services, improve our products and services, tailor your customer experience with YOUR IT Expert, personalize our products and services and make recommendations to you, advertise and market to you, and to comply with applicable laws. We also use your information to improve the safety and security of our website, products, and services, which includes detecting, preventing investigating, and responding to risks in these areas that could harm you or YOUR IT Expert.
We may share your personal information with our affiliated companies and Business Partners to perform work for us, including completing any transaction, providing you with the latest information about our products, services, or offering you our latest promotions.

For more information refer to How We Use and Share Your Information.

Our Use of Cookies and Other Technologies

YOUR IT Expert’s websites, online services, interactive applications, email messages, and advertisements may use cookies and similar technologies to help us tailor your experience, better understand your preferences, tell us which parts of our websites you have visited, facilitate, and measure the effectiveness of our interest-based advertisements and web searches. We also use web beacons to help deliver cookies and gather usage and performance data. You can make choices about how YOUR IT Expert and our Business Partners reach you by clicking here. For more information refer to Our Use of Cookies and Other Technologies.

Your Data Principal Rights

You can exercise your data principal rights in relation to your personal information by sending an email to privacy@youritexpert.com or visiting our DSR web portal if you have a registered YOUR IT Expert My Account. For more information about your privacy rights, please refer to Your Data Principal Rights.

Contact Us

If you have a privacy query, issue, concern, or complaint, please contact us at privacy@youritexpert.com or write to us at:

YOUR IT Expert
C/o NewGen IT Solutions and Services Pvt. Ltd.

Lohia Tower, Plot No. 405, 2nd Floor, Ghitorni New Delhi-110030
Contact us Email: support@youritexpert.com
Time: Monday to Friday (10:00 AM – 18:30 PM)

Attention: Legal Department

Your Marketing Choices

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws. We will obtain your consent to opt in email marketing. You have choices about how YOUR IT Expert reaches you with marketing offers and about other uses of your information. For more information about your choices refer to Your Marketing Choices and Our Use of Cookies and Other Technologies.

Business Partner

“Business Partner” means any contractor, supplier, service provider, debit, or credit card processor with whom we have a business relationship to provide you with our offers, products, services, process your payment, better predict and deliver content, and market offers that may interest you.

Changes To This Privacy Statement

We may make changes to this Privacy Statement when necessary to provide greater transparency or in response to:

  • Feedback from our customers, regulators, industry, or other stakeholders.
  • Changes in our privacy practices, products, or services.
  • Changes in applicable privacy laws.

If there are material changes to the Privacy Statement, we will revise the “last updated” date at the bottom of the privacy statement. We encourage you to periodically review this Privacy Statement to learn how YOUR IT Expert is protecting your information.

Information We Collect About You

The types of information we collect about you depends on your use of our products, services, and the ways that you interact with us. This may include information about:

  • How you use or visit our websites, accounts with YOUR IT Expert, or applications.
  • How you use our services and products and interact with us.
  • Contact, billing, and other information you provide.
  • Improve and develop our products and services.
  • Personalize our products and services and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
  • We also obtain information from third-party sources. We protect information obtained from third parties according to the privacy practices as described in this Privacy Statement. These third-party sources vary over time and may include:
  • Data brokers from which we purchase demographic data to supplement the information we have collected about you.
  • Communication services, including email providers and social networks, when you give permission to access your information on such third-party services or networks.
  • Partners with which we offer co-branded products or services or engage in joint marketing activities.
  • Publicly available sources, such as open government databases.
  • The personal information we collect can include the following:
  • Contact details such as your name, email address, mailing address, contact telephone numbers.
  • Employment information such as your job title and other business or company information.
  • Credentials such as your passwords, password hints, and similar security information used for authentication and MyAccount access.
  • Demographic information such as your age, gender, country, interests, and preferences.
  • Web form information you provide in our web forms (forms that you choose to complete will indicate whether the information requested is mandatory or voluntary).
  • Payment information to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
  • Account history information related to the products or services you purchase, and the activities associated with your account.
  • Cookie and tracking information such as IP address, device identifier, location data, browser type and language, access times, the Uniform Resource Locator (URL), other unique identifiers, and other technical data that may uniquely identify your device, system or browser.
  • Browse history information about the websites you visit.
  • Error reports and performance information of the products and any problems you experience, including error reports.
  • Troubleshooting and help information when you contact YOUR IT Expert to make a purchase or for technical support or customer support services, phone conversations, or chat sessions with our representatives which may be monitored and recorded.
  • Content consumption information about media content (e.g. T.V., apps, and games) you access through our products.
  • Feedback and rating information, you provide to us such as customer survey feedback and product reviews you write.
  • COVID-19 status.
  • Workspace location information.

How We Use and Share Your Information

  • We use and share your information to:
  • Deliver and maintain our products and services.
  • Establish and maintain your account.
  • Measure credit and payment risk.
  • Provide account related services and information.
  • Help you with customer service and technical support issues or questions.
  • Help us improve and personalize our products and services.
  • Provide you with marketing and promotional communications and deliver targeted and relevant advertising and relevant offers to you, which includes better predicting content and marketing offers that may interest you.
  • Authenticate you.
  • Detect and prevent fraud.
  • Manage and protect our networks, services, and customers.
  • Meet our legal obligations and doing research.
  • Help reduce the risk of COVID-19 infections at YOUR IT Expert premises.
  • Book desk reservations at YOUR IT Expert's premises.

COVID-19 Screening Tool and Thermal Vision Camera

In order to help reduce the risk of COVID-19 infections and keep our communities safe, all YOUR IT Expert employees, contingent workers, and visitors must complete a daily health survey and pass a thermal body temperature screening in order to gain access to YOUR IT Expert premises. The thermal vision camera measures your body temperature on an anonymous basis and YOUR IT Expert does not retain your body temperature. If your body temperature is equal to or above 100 degrees Fahrenheit, you will be denied entry and/or asked to leave YOUR IT Expert premises.

The health survey screening tool, available via an app or web portal, collects your name, email address, and certain health data you voluntarily provide. This information will be retained on your device and not shared with YOUR IT Expert unless you self-report that you are COVID-19 positive. In that case, the tool will notify YOUR IT Expert Environment, Health, and Safety (“EHS”) team, and your email address will be retained for up to 30 days (subject to local laws) so EHS may contact you as it takes appropriate action to protect the health and safety of individuals at YOUR IT Expert physical locations. Your COVID-19 positive status will be shared with the YOUR IT Expert EHS team and applicable public health authorities (as required by law). Your status will also be shared on an anonymous basis with potentially infected individuals for contact tracing purposes.

Your Data Principal Rights

You may have the following data principal rights under applicable Indian data privacy laws:

  • Right to Access: you have the right to access your data to confirm whether we process your personal information, how we process your personal information and to obtain a copy of that personal information.
  • Right to Correction: you have the right to request the correction of inaccurate or misleading personal information, completing the incomplete personal information, or updating the out-of-date personal information about you.
  • Right to Deletion: you have the right to request deletion of your personal information that we collected about you.
  • Right to Portability: you have the right to receive your personal information, in a structured, commonly used, and machine-readable format and to have that information transmitted to another organization in certain circumstances.
  • Right to withdraw consent: you have the right to withdraw your consent to process your Personal Information that you have provided to us.

Subject to applicable laws, we may charge reasonable fees for processing your data principal rights

Submitting A Data Principal Request

  • If you want to exercise your data principal rights or have any questions about the type of personal information that we may hold about you contact us by:
  • Sending a written request to privacy@youritexpert.com;
  • Writing to us at the postal address provided at the bottom of this Privacy Statement or in its Overview; or
  • Visiting our DSR web portal if you have a registered YOUR IT Expert MyAccount
  • Please be aware that your request does not guarantee complete access or comprehensive removal as the law may not permit or require removal in certain circumstances.

Your Marketing Choices

  • We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws. We will obtain your consent to opt in email marketing. You have choices about how we reach you with marketing offers and about other uses of your information. To update your preferences, you can:
  • Click “unsubscribe” in any email marketing communications we send you.
  • Go to your MyAccount or visit our Preference Management Center to select your marketing communication choices.
  • Go to our List Removal Page to be removed from receiving marketing-related communications.
  • Please be aware that it may take up to 10 business days for your email preferences to take effect.

Overseas Transfers

We may transfer your Personal Information to our other companies and to our affiliated companies, and/or to our Business Partners as permitted by law if required for the purposes described in this Privacy Statement. This may involve the transfer of your personal information to countries outside of India. Such countries may include, without limitation, the Asia Pacific, UK & Europe, United States & Canada etc and other countries in which NewGen IT or its affiliates or Business Partners doing business. We will take reasonable steps to ensure that the overseas recipient do not breach applicable Indian Privacy Laws in relation to the information or obtain your consent to such cross-border data transfer, or if any exceptions apply under applicable laws and regulations. We have in place contractual arrangements (as appropriate) with our affiliates and Business Partners in respect of such transfers. We will take all reasonable technical and organizational measures to safeguard Personal Information we transfer.

How We Secure Your Information

  • We use appropriate technical, organizational, and physical data security safeguards to help protect against loss or unauthorized access to, use, modification, or disclosure of information we collect, use, or store. The ways we do this include:
  • Using encryption when collecting or transferring sensitive information, such as credit card details.
  • Design our data security safeguards to ensure the ongoing security, integrity, availability, and resilience of processing systems and services.

Limiting physical access to our premises

  • Limiting access to the information we collect about you.
  • Ensuring that our Business Partners have appropriate technical and organizational security measures to keep your personal information protected.
  • As required by law, destroying or de-identifying personal information.
  • We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from YOUR IT Expert asking for your personal information. YOUR IT Expert will not request your ID or password through email.

Collection And Use of Children's Information

We understand the importance of taking extra precautions to protect the privacy and safety of children using our products, services, and our websites. Children under the age of 13 or equivalent minimum age in the relevant jurisdiction, must not share their personal information unless their parent or guardian provided verifiable consent. If at any time a parent or guardian needs to access or delete data associated with their child’s or guardian’s account, they may contact us through one of the options provided in this Privacy Statement.

Links To Third-Party Websites and Services

We may sometimes provide links to other websites, which if you click on them may collect personal information about you and direct you to those websites. The information practices of those third-party websites linked to our website are covered by the third party's' own privacy statements and we encourage you to read those.

Copyright and trademarks

Except as otherwise indicated, all materials in the Site, including, but not limited to text, software, photos, video, graphics, music, sound, the Your IT Expert Logo, ScreenPro logo, ReGlobe Logo and other Your IT Expert,ScreenPro and ReGlobe trademarks and service marks and the entire contents of the Site are the property of Your IT Expert and/or its affiliates or licensors, including the Third Parties, and are protected by international/Indian copyright and trademark laws, all rights reserved. Any violation of these restrictions may result in a copyright, trademark, or other intellectual property right infringement that may subject you to civil and/or criminal penalties. Other marks on the site not owned by Your IT Expert may be under license from the trademark owner thereof, in which case such license is for the exclusive benefit and use of Your IT Expert unless otherwise stated, or may be the property of their respective owners. You may not use any of the trademark name, logos, trademarks or brands, or trademarks or brands of others on the Site without Your IT Expert express permission.

Your IT Expert Services and Third Party Services and Sites

The information and materials provided in the Site and through the Services are intended for general reference only, and may not describe all of the terms, conditions, and exceptions applicable to Your IT Expert Services. Your IT Expert presents information from Third Parties through the Your IT Expert Site and Services, including prices offered for your items, item descriptions, certain Third-Party terms of service, and other information (“Third Party Information”). Your IT Expert cannot control and is not responsible for the accuracy of any Third Party Information. You conduct your actual sales and other transactions directly with the Third Parties and, unless otherwise specifically and clearly indicated, not with Your IT Expert. Your IT Expert cannot control any aspect of your sales and transactions with Third Parties, and the Third Parties are solely responsible to you for all aspects of your sales and transactions with them. At times, the Your IT Expert Site may have links to websites hosted by the Third Parties and other entities (the “Additional Sites”), or such Additional Sites may have links to the Your IT Expert Site. These links are offered as a convenience and for informational purposes only, not as referrals or endorsements by Your IT Expert of the Additional Sites. The Additional Sites are maintained by their respective organizations, and those organizations are solely responsible for the content of their own websites. Your IT Expert does not verify nor make any warranty or representation about the content, accuracy, opinions expressed, warranties, products or services, intellectual property compliance, or links of such Additional Sites. You should read the privacy policies and Terms & Conditions agreements of all Additional Sites.

Privacy and Passwords

Your IT Expert values and protects the privacy of your information. Please review the Your IT Expert privacy policy, as it contains important information relating to your use of the Site and Services. Some portions of the Site are protected and require a user identification code (“User ID”) and password for access. Unauthorized access or use of such portions of the Site is prohibited. You agree that you will notify Your IT Expert immediately if you believe that a third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred. For your protection, if Your IT Expert believes that any unauthorized access may occur or has occurred, Your IT Expert may terminate access without prior notice to you. You also agree that Your IT Expert is permitted to act upon any instructions received such instructions as authorized by you.

Membership

a. Registration and Basic Membership Terms: Members are visitors to the site and or those using the Services that choose to register with Your IT Expert (“Members”). Once registered, an account is created for each Member (“Account”). If you choose to register as a Member, you represent and warrant to us that:

(i) you are of legal age to form a binding contract

(ii) you will provide us with accurate, current and complete registration and contact information, and keep your information updated

(iii) your registration and your use of the Services are not prohibited by law. We reserve the right to suspend or terminate your membership, or your access to the Site and or Services, in the event that you breach any of the Terms & Conditions or other applicable Your IT Expert policies.

b. Password and Account Security: In connection with your Account, you will create a password and a user id. You are responsible for keeping your password and secure, and you are responsible for all actions taken using your password.

c. Age: To create an Account or to otherwise use this Website, you must be at least eighteen (18) years old or the age of majority in your state or province of residence, whichever is greater.

Inactive Accounts

a. Inactive Status: A Member’s Account may be set to inactive if there is no activity associated with that Account for 180 days.

Warranty Exclusions and Limitations of Liability

We warrant that the Services and Your IT Expert Property will conform substantially to the descriptions set forth on the Site. In the event of any breach of this warranty, the Customer’s sole and exclusive remedy, and Your IT Expert sole and exclusive liability, shall be (at Your IT Expert option) to remedy the failure or to refund the monetary amount paid for the services by the Customer, if any. Except as set forth in the foregoing sentence, we make no representations or warranties of any kind regarding the Services or the Your IT Expert Property. We expressly disclaim any and all warranties, whether express or implied, including: all warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any and all warranties arising from course of dealing and usage of trade; that the services and Your IT Expert property will meet your requirements, will always be available, accessible, uninterrupted, timely, secure or operate without error, as to the results that may be obtained from the operation, use or other exploitation of the services or Your IT Expert property, and as to the accuracy or reliability of any information obtained from the services or the Your IT Expert property. No advice or information, whether oral or written, obtained not expressly stated herein. Under no circumstances will you be entitled to recover from us any incidental, consequential, indirect, punitive or special damages (including damages for loss of business, loss of profits or loss of use), whether based on contract, tort (including negligence), or otherwise arising from or relating to the services or Your IT Expert property, even if Your IT Expert has been informed or should have known of the possibility of such damages. in any event, Your IT Expert maximum aggregate liability for any and all damages arising from the services or the Your IT Expert property shall be a refund of the amount paid by you to us, if any. Some jurisdictions do not allow the limitation or exclusion of warranties or of liability, so some of the above limitations or exclusions may not apply to you.

Indemnity

Customer agrees to indemnify and hold Your IT Expert, our affiliates, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each of them harmless, including costs, liabilities and legal fees, from any claim or demand made by any third party due to or arising out of (i) your access to or use of Services, (ii) your violation of these Terms & Conditions, or (iii) the infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity. Your IT Expert reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Your IT Expert. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Applicable Law, Jurisdiction, Compliance

You and Your IT Expert agree that all matters arising from or relating to the use and operation of the Site and/or the Services will be governed by the substantive laws of Republic of India, without regard to its conflicts of laws principles. You agree that all claims you may have arising from or relating to the operation, use or other exploitation of the Site and/or the Services will be heard and resolved in the courts located in New Delhi. You consent to the personal jurisdiction of such courts over you, stipulate to the fairness and convenience of proceeding in such courts, and covenant not to assert any objection to proceeding in such courts.

Changes to this privacy policy

Your IT Expert have the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact Us

If you would like to exercise Your data Privacy Rights as described in this Privacy Statement, have a privacy question, concern, or complaint, please contact us at privacy@youritexpert.com or write to us at:

NewGen IT Solutions and Services Pte Ltd

Attention: Legal Department

Lohia Tower, Plot No. 405, 2nd Floor, Ghitorni New Delhi-110030
Contact us Email: support@youritexpert.com

Copyright 2021 Your IT Expert